Shipping Information


Please note: All merchandise is subject to prior sale.

We ship only to the 48 contiguous states via UPS Ground or similar. Contact us at service@tinninimports.com or (800) 231-8698, and we will be happy to answer any questions about your order.

For Orders Totaling Shipping Charge
Up to $199.99 $19.00
$200.00 to $499.99 $29.00
$500.00 to $999.99 $45.00
$1,000.00 to $2,999.99 $139.00
$3,000.00 to $4,999.99 $249.00
$5,000.00 to $6,999.99 $449.00
$7,000 to $9,999.99 $599.00
$10,000 and up price quote by phone

Backorders

You will be informed by email if an item is backordered and given an approximate date of shipment.

Freight Damage

All items are inspected before they leave our warehouse and are packed with utmost safety. Shipments made by UPS are insured so please contact UPS at (800) PICKUPS for any questions about visible or concealed damage and filing a claim with UPS.

For freight damage on items shipped by truck you must note the damage on the bill of lading and get the driver to sign and date the bill of lading. Failure to do this will void any and all claims of damage. At that time please contact us at (800) 231-8698.

Return Policy

General returns: Any item on our website (with the exception of furniture and oversized items as noted below) can be returned for a full credit as long as we receive the item back to Tinnin Imports 21 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your credit. For a full credit on the merchandise, please follow this procedure:

Package item(s) in original packaging or in a way to ensure safe and secure transportation such as at The UPS Store or FedEx Store. Include a copy of your invoice and send to:

Tinnin Imports, Attention: Returns
2089 Lakeland Drive
Jackson, MS 39216.

We will inspect the return and issue a credit on the same credit card that you used to make the original purchase.

Please make sure that you ship the item back so we receive it within the 21-day window. We will not refund any merchandise received more than 21 days from date of purchase.

Furniture and Oversize returns: We will accept returns on furniture and oversize items that are in their original condition, but outgoing shipping charges and return shipping charges are not refundable and will be deducted from your credit. For full credit on a piece of furniture, please follow this procedure:

  1. Contact Tinnin Imports within 7 days of receiving your item. You may contact us at 800-231-8698 or via email returns@tinninimports.com so that we can arrange for the item to be shipped back to our warehouse. We must be contacted within the 7-day window or we will not be able to honor the return.
  2. We will arrange to have the item picked up at your specified location using the most efficient shipping method and an assigned freight company will contact you to coordinate pickup.
  3. The piece will be picked up and returned to our warehouse where we will inspect it and issue a credit accordingly. Damage or other issues related to use or condition may require deductions from your credit, so please understand that it is your responsibility to ensure that the piece has been wrapped and protected as well as possible.